Careers
If you are as impassioned about information technology as you are personable, Think Connected may have positions available.
Are you passionate about business technology solutions? We are always interested in meeting talented people who are passionate about business technology solutions.
If you are interested in talking to us, please submit your resume to careers@thinkconnected.com, or submit your information via the form provided on this page.
Think Connected is looking for entrepreneurial and skilled IT professionals interested in joining a growing IT services firm located in the East Cut, San Francisco. We are looking for top-notch IT professionals who thrive and enjoy providing services that keep our customers' businesses humming. Founded in 2003, Think Connected is well versed in providing proven standard solutions to a wide array of small to medium-sized businesses. We manage clients from a spectrum of industries including architecture, engineering, sustainability consulting, real estate development, construction, and data center operators. By combining Managed Services, Data Center Services, Consulting Services, and Supplemental IT Support together, Think Connected is a true single-source IT Service provider in the SMB market.
You are a multi-faceted superstar that loves getting up in the morning to make people's lives better and more efficient through the use of information technology. You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects. If this sounds like you, please ensure you meet the requirements below and submit your resume today!
Compensation/Benefits:
- Highly Competitive Salary, Commensurate with Experience
- Health, Dental and Vision insurance
- Matching 401k plan
- Ample PTO and paid company holidays
- Performance-based bonuses
Requirements:
- Bachelor's Degree with 1+ Years IT Experience OR Associate's Degree with 3+ Years IT Experience
- Must live in the Bay Area and have transportation to San Francisco
- Capable time management skills
- Impeccable communication and organizational skills with exceptional attention to detail
- Passion of IT Technology and Delivery
- Friendly disposition and a great sense of humor
- Loves working with and helping people
Required Technical Knowledge (4+ of the following):
- MS365 (Email, SharePoint, MS Teams, etc)
- Azure (Sentinel, Intune, Virtual Server setup and management, etc.)
- Microsoft Server Administration (including Active Directory and Group Policy)
- Setup and support of Meraki (or similar) networking gear
- Hosted VOIP solutions
- Cabling and Rack Hardware
- MS and Mac Workstations
- Anti-Virus Installation and Management
- Backup knowledge
- Autotask/Datto
Responsibilities:
- Provide best-in-class IT services to Think Connected's customers
- Manage tickets assigned to you and complete responsibly
- Track project and task time spent on tickets per customer
- Implement portions of larger well-defined projects on time
- Ability to know when to escalate
- Follow known procedures with accuracy and consistency
- Maintain excellent customer service to all customers in all situations.
- Demonstrate initiative and maintain a high degree of professional conduct at all times
- Seek opportunities to improve knowledge, skills, and performance
- Setup and maintenance of all computer and peripheral hardware
- Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the customer's scope of services
- Manage and assist in the maintenance or repair of appropriate technologies and peripherals to ensure availability and good working condition of all equipment
- Develop and maintain knowledge of the customer's specific business environment
- Provide input to and/or develop departmental procedures and incident reports
- Work in a fun and fast-paced environment
Job Type: Full-time
Experience:
- MSP: 1 year (Preferred)
- IT Services/Helpdesk Support: 1 year (Required)
Education:
- Bachelor's (Required)
Additional Considerations (pluses):
- Managed service experience
- Desire to gain more exposure to best in class technology services
- SharePoint Online implementation
- Database design or administration
- Scripting or coding skills (HTML 5.0/CSS, Powershell, JavaScript, etc)
- Experience utilizing Autotask & Datto RMM to perform MSP functions
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
COVID-19 Considerations:
- All employees must be up-to-date on COVID-19 vaccination status no later than 14 calendar days after their first date of employment.
Apply Now
“Careers aren’t ladders, they’re jungle gyms.”
~ Sheryl Sandberg
